Refund & Return Policy

Last updated: 1 September 2026

We want you to receive the correct product in good condition.

Damaged, defective or incorrect items

Contact contact-us@clothiva.shop within 48 hours of delivery. Include your order number, a description of the issue, and clear photos or an unpacking video. Approved claims may be resolved through replacement, store credit or refund, depending on the situation.

Unopened returns

Unopened, unused and resaleable items may be requested for return within 7 days of delivery. Return approval is required before sending anything back. Return shipping may be deducted unless the item was damaged, defective or incorrect.

Items we cannot accept

Opened or used laundry sheets and packs with a broken seal cannot normally be returned for hygiene and product-quality reasons. We also cannot accept items damaged through misuse or storage contrary to the package directions.

Refund timing

After an approved return is received and inspected, any refund is issued to the original payment method. Bank or payment-provider processing times may vary.